We’re launching a brand new service on The Hub: Tickets.
Now you can seamlessly stay in touch with your customers completely within The Hub, with a fast and easy to use ticketing tool. Plus, it’s completely white label, so it appears to customers as part of your website.
Why we created tickets
Nowadays, there is certainly a wide use of email or other third-party tools to stay in touch with your customers and organize customer inquiries.
This causes customer conversation tracking to become fragmented and time-consuming, and vital customer inquiries to fall by the wayside.
We would appreciate it if we could help you keep track of all your requests in one place, so you can stay connected as you develop and manage your clients’ websites.
So we created tickets so that buyers can contact you (or your team) and you can respond from The Hub, without having to deal with anyone else!
How does ticket graphics work?
Think of Tickets as a simplified and superior version of a CRM, similar to Trello, Jira, or HelpScout. You’ll stay connected with your buyers through Tickets in many ways.
For example, your buyers can ask for an improvement, request new products/choices, get help with billing, or contact us for any additional information they may need.
When a customer needs something, they will enter a ticket for services and products and pay with one click. The supplier request will automatically go to the appropriate specific person on your team, who will stay in touch with the consumer directly within the thread.
Once the artwork is completed, the corresponding price tag will be filled out and closed, without anyone having to open each individual instrument.
Additionally, you will use tickets to earn more from your shoppers. As you charge for ticket increases, you will be able to simply send an invoice through Shoppers & Billing. Once the consumer pays, you will be able to allow the associated fare price to be used for that specific customer.
Keep in touch with buyers without leaving the hub
Whether you are a small or large company, or you are serving your customers on your own, Tickets makes responding to customer inquiries simple and streamlined.
Here’s how to do it:
You
- Download and respond to customer requests, without expressing a desire to leave The Hub.
- Instantly assign client artwork to different crew members.
- Practice zooming in on crew members on each ticket at a specific time.
Your employees
- See all assigned tasks at a glance, making it easy to prioritize.
- Send messages to buyers throughout the price of the associated fee. No more digging into long email threads!
Your buyers
- Simply document issues and request improvements for their websites, domains, emails, and billing.
- Practice expanding their requests.
Simple, the best way to start
Ready to check it out?
Tickets are reserved exclusively for our corporate associates, so if you are already a member you can go to the tickets page inside the HUB and click Get Started.
Yes, it’s super easy to get rid of your tickets right now and start setting up your next-generation customer nurturing tool.
If you are not a Corporate Member, you will be able to upgrade to the Corporate plan to unlock Tickets. Corporate comes with a full, risk-free money-back guarantee, so you are ready to try it for 30 days to make sure it is the right fit for you.
If you have any questions, our team is ready to help you.
What does the future hold?
Don’t have your own in-house team for enhancement? No problem. We’ll take care of the enhancement for you.
In the next phase of Tickets, we will be launching a white-label enhancement using the WPMU DEV team.
This means that our team of experts will take care of your customers’ tickets, so you will be able to offer a complete improvement to your customers and you will not need to hire your own team. You will provide all this to your customers under your logo, as your tool.
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